Using Enterprise Gamification For Improving Business Essay

Using Enterprise Gamification For Improving Business Essay Gamification is the concept of applying game-design thinking to non-game applications to make them more fun and engaging. (Gamification Wiki, 2012) Though a relatively new field, gamification has been used in a variety of applications albeit in a simpler manner, from driving customer loyalty through loyalty points to improving employee engagement within the workforce using titles such as Employee of the Month The latter is an example of enterprise gamification wherein enterprises use gamified systems to bring about internal change. However most such systems are currently heavily simplified and extrinsically focused, only looking to reward employees with badges, which leads to the danger of reducing the employees intrinsic motivations. Also, many of the enterprise gamification platforms have only been designed for use in the developed world and hence the need to explore how these might differ for an Indian audience with its different set of motivations and appeal to them. Taking these into account, this paper looks to explore how gamification works and what are the underlying psychological factors and how Indian enterprises can use it in their employee development process. The findings would lead to a proposed enterprise gamified framework for improving workplace motivations and the performance appraisal process currently being practiced in Indian organizations. Lastly we look at the possible limitations of having such a system in place at the enterprise level and explore areas of further development for future research. Introduction A common definition of gamification is the application of game elements in non game contexts (Deterding, 2011) At the heart of gamification is the objective of getting the desired behavioral response by appealing to the players motivations. A repeatedly used approach is to use the scoring elements used in video games and use them in a different context. Though the term is relatively new, this concept has been in application for centuries in the form of frequent flyer loyalty programs for customers, enterprise leader boards in the sales and customer care divisions. However, in recent years the concept has gradually seen an increasing no. of applications within the enterprise. Some of the examples are listed below Intranet The SAP community network is an internally used community network (intranet) where leader boards for domain experts in every domain is maintained Productivity Enhancement Call centers are using gamification techniques to improve representative performance by making use of leaderboards, levels, virtual badges and immediate feedback. The danger could be that it could be used as a tool to constantly monitor and pressurizing them. Efficiency Enhancement Efficiency enhancement is about improving general skill level of employees and not just the work related to their job. Helping employees deal with their emails is an example. Companies use gamification elements such as progress bars, virtual points and feedback on time spent for emails to help them deal with this. Seriosity is another company that has created a virtual currency around the emails. This helps employees decide which mails to deal with first and decide the urgency of the emails they are sending out to other employees. Knowledge Management Application called WhoWhatWhere is an enterprise collaboration system where consultants are encouraged to share information about what they are working on thereby making it easier for consultants working on similar projects to get in touch with them and seek help Innovation The UK Dept of Works Pension created the Ideastreet, essentially seen as a trading platform for ideas. Employees put forward ideas which have a inherent stock listed price associated with them. Other employees have the option of buying or selling these stocks so that a few of the ideas have a much higher market cap than the others. This has proved to be a well performing solution, with the no. of new ideas being implemented increasing by the tune of 54%. Recruiting and Onboarding Gamification is also being used for recruitment for certain managerial positions using online simulation games that depict real life scenarios and test the decision making skills of the players. This competition leads to a pool of best players who are then considered as potential candidates for the company. All the above mentioned examples of enterprise gamification and gamified systems in general, can be broadly classified according to what user motivations they cater to, which could be intrinsic or extrinsic motivations. The concern with gamified systems that are heavily extrinsically focused such as the one currently employed in call centers, is the long term negative impact that most organizations are not aware of. This is something that shall be addressed in detail in subsequent sections in this paper. Organisations that offer gamification platforms for employee engagement are growing in developed countries. Bunchball is currently one of the biggest which offers Nitro as a plugin gamification application to Salesforce. The Indian enterprise market however, is currently largely untapped and presents huge opportunities for the same. Most Indian employees find the current performance appraisal systems in most organizations highly inefficient and unsatisfactory. The current efforts of the HR professionals to improve employee seem to fall short with workplace morale and productivity running lower than desired. Taking these factors into consideration, this paper looks to propose an enterprise gamification model for improving intrinsic workplace motivations and the performance appraisal systems currently in place in Indian organizations. Theoretical Background What are Games? A formal broad definition applicable to all forms of games proposed by Zimmermann Salen, 2003 says that A game is a system in which players engage in artificial conflict, defined by rules, which result in a quantifiable outcome. However, what this definition lacks is the notion of a feedback system. The feedback system can take the form of points, levels, progress bars and serves to quantify the progress made by the user, how close/far the user is from the goal and provides motivation to keep on playing. In addition to this is the concept of voluntary participation. Be it indoor games such as monopoly, social games, alternate reality games to the most popular sports played today, voluntary participation requires that each one plays the game willingly, accepting the rules and goals of the system with the freedom to enter and leave the game whenever desired. This ensures that the artificially created challenging environment is not found threatening and can be experienced as a playful, safe and enjoyable activity. All these characteristics of the definition of a game are important and are modelled by Dignan in the figure below (Dignan, 2011): A definition of a game (Dignan, 2011) What makes Games so Engaging? Before we delve further, it is important to explore what is it about games that is so engaging and why it seems to be the answer to current workplace engagement and productivity issues according to us. An important research conducted by McGonigal to explore how playing games leads to human happiness has answers to this question. According to McGonigal (2011) studies have actually shown that people are at their happiest when doing hard work at the borders of their skill level. Only when people are continuously challenged according to their skill levels and continuously receive feedback on their work will they have a sustained engagement, otherwise they will end up getting bored.C:UsersmicaDesktopFlow.png This is also explained well by a central model for the appeal for video games the concept of flow. According to psychologist Mihaly Csikszentmihalyi, people feel best when they are neither underchallenged nor overchallenged but at the right level of skills. And as people learn with time and repetition, challenges have to increase to keep up with growing skills. The research goes on to say that most of the traditionally considered relaxing activities such as watching TV, are actually mildly depressing. She argues that this is because companies often fail to continuously challenge employees at the right level in a structured way without giving them frequent feedback. In short, it goes on to proclaim that The Opposite of Work is not Play, it is Depression. Empirical studies also show how the responses that games elicit are very similar to real life emotions, if not the same. Even if the reward might be growing more crops in Farm Ville, the reward though purely fictitious elicits an emotional state that happens to be no different from a real life scenario. To summarize there are multiple dimensions to games that cater to different needs of the players and have been segregated as follows When it comes to the workplace, at a fundamental level we could conclude that the work in itself not the demotivating factor for workers in an organization. It is more so the lack of one or more of the above needs that results in a decrease in their morale over time. For example a rigid company structure could end up stifling the workers need for independence or autonomy. More so, the absence of a continuous challenge that gives employees an opportunity to master their skills and a more regular, robust feedback system that helps them figure where they stand is currently missing. A gamified system would serve the solution for this through continuous feedback on their current skill set and quantifying their scope of improvement. A choice provided to the user at various stages to set their own goals would mean that their need for autonomy is also served to. Throughout this paper, we would henceforth look at building a framework considering these factors. Using Games as a Form of Behavioural Change Dr. BJ Fogg of Stanford University developed a behavioural model which described three elements Motivation, Ability and Trigger that are necessary for behavioural change to occur. In essence, the greater the user motivation, more the probability of hard to do abilities being performed. Similarly if the motivation for the user is very low, the ability demanded to perform the task must be also very low ie easy to do. C:UsersmicaDesktopFogg.png Even when both motivation and ability are sufficiently high to reach the threshold, a trigger becomes necessary to be able to change the user behaviour. The model is intended to help designers identify what stops people from performing the intended behaviour. Game elements go a long way in incorporating this model to change user behavior in the following manner 1. Game dynamics use positive feedbacks in the form of points, scores, progress, social status etc which help in improving user motivation. 2. Through training and master of skills, they increase the perceived ability of users by making difficult jobs simpler and more manageable. 3. Game dynamics place triggers in the path of motivated users at the optimal level of user ability to trigger a behavioural change. Gamification for Motivational Design At the core of the gamification system is tapping into the right motivational factors that drive users. Since the motivators vary for different people, game systems needs to be customized accordingly. Broadly speaking, motivators can be divided into extrinsic and intrinsic motivators. Extrinsic motivators are driven by external rewards such as the desire for power and status. Intrinsic motivators are driven by the inherent joy of doing the task itself instead of using any external reward mechanisms. Such motivators at the workplace might include autonomy, mastery, curiosity and feeling connected to the overall cause of the company. Traditionally, most enterprises have essentially made use of extrinsic motivators to motivate employees and enhance productivity. But studies show that excessive focus on external rewards results in users losing their intrinsic motivation to perform the task that previously existed, which is not in the best interests of the user itself. If the organization starts using gamification based upon external rewards and then stops the rewards program, it will be worse off than when it started as users will be less likely to return to the behavior without the external reward (Deci, Koestner Ryan, 2001). Good gamification practise however emphasizes on intrinsic motivators to help them succeed in work life. Hence the concept of meaningful gamification takes it a level further through gamified designs, with the user at its centre, appealing to his/her intrinsic motivations and with a focus on providing user benefits without any adverse effects in the long run. Reiss Sixteen Motivators (2001) Despite the many theories in the field, few are based on actual scientific research. One of them was Steven Reiss who in his book Who am I comes up with 16 categories of motivators which are collected in a statistical manner using which he tries to explain human behaviour. Among the 16 we found only 11 categories to be relevant to the workplace as the rest were found to be related to basic physical needs such as consuming eating which is outside our scope. The 11 categories are presented below with a brief description of their desire profile and segregated into intrinsic and extrinsic motivators accordingly: The dominant motivators among this list would be different for the various profile segments, hence research would be necessary to figure out the most important motivators at work for Indian employees which will form the core of the gamification framework to be designed. Research Methodology A quantitative approach was adopted by means of a survey to capture the relative importance of the 11 Reiss motivators found to influence human behavior in a workplace environment. The sample size for the survey was 36 individuals working in different organizations across India. Respondents were asked to rate the importance of the motivators for them on a Likert Scale. After their responses were captured, a regression was run to establish a relationship between the respondents levels of motivation in a workplace and the various motivators. The relative importance of the motivators was then established by comparing their standardized coefficients. The process then led us to the motivators that were considered most important by Indian employees in the context of a workplace environment. C:UsersmicaDesktopTempg.png Research Methodology Process Leading to the Gamified Framework These dominant workplace motivators and barriers to adoption insights would then be used to design the appropriate game mechanics and come up with the final gamified system as shown in the figure above. Findings Analyzing the results of the survey showed us that Indian Employees are motivated by factors such as curiosity, independence,social contact status and not factors such as competition or power. This implies that the gamification structure that is created needs to have game layers that focuses on group tasks and freedom of players involved in the game. The game layers also need to emphasize on increasing ability since curiosityis an important motivator for Indian employees. On the basis of the results obtained we make the approach to design a gamified framework. Since there currently does not exist a fixed method of developing a gamified system we have given our recommendations based on these results and the theoretical construct described above. Choosing the Right Game Mechanics The biggest problem with todays workplace is the absence of any structured goals that provide an optimal challenge, real time feedback of ones own performance and how the contribution has an impact at an organizational level. In this context game mechanics serve the purpose of increasing either ability or motivation to accomplish the desired behaviour for the employees through real time feedback in the form of points, progress bars etc and other components. Since the major motivators in the Indian workplace context have been found to be curiosity, social contact status and independence/autonomy, care must be taken to see that different game mechanics are in place to cater to these motivations. Hence the following proposition consisting of three different features that serve a different purpose, appropriate mechanisms would be used 1. Personal Efficiency Model For Curiosity Autonomy Motivators To-do lists and progress bar map to track the employees personal goals such as time management, emails cleared, level of project completed etc both to increase ability and motivation. This is done by assigning progress to create incentives for players to complete goals they set for themselves. A sample diagram depicting the same is as given below C:UsersmicaDesktopPicture1.png Sample Visual Map of Individually Set Goals and Status of Completion To cater to the employees motivation for curiosity, a set of interactive quizzes and challenges of different levels testing his/her knowledge in the domain would be necessary. The levels would be of adaptable difficulty (such as in GMAT exams), based on the performance of the worker in the previous level. Customisation components to choose personal goals in different competency areas. This provides workers with a feeling of independence and autonomy. 2. Online Stock Market Model For Status and Social Contact Idea Resource A game where individuals come up with innovative ideas in their domain which are listed on the virtual stock exchange. Employees can now buy/sell these ideas using in game currency so that each idea now has a market cap too. Resource Management using in-game currency as extrinsic rewards for good idea suggestions 3. Peer Recognition and Social Features For Social Contact and Status Community features to encourage unexpected positive feedback from peers and improve motivation when individual contribution levels have reached. A similar interface to elicit positive peer feedback on a software called Rypple is shown in the figure. Social Badges to cater to the players need for appreciation from colleagues and flaunt their status C:UsersmicaDesktopwork.jpg Social Recognition Feature Employed on Rypple.com Designing a Gamification Framework There are three major frameworks and models included in this paper for the purpose of coming up with a gamification framework. There are Dignans Game Frame which describes all the necessary components of a behavioural game (Dignan, 2011), Dr. Reiss Sixteen motivators which describes what motivates the player (Reiss, 2001) and lastly Dr. Foggs Behaviour model which examines how a new behaviour is realised (Fogg, 2011). Dignan describes a behavioural game as made up by ten components which together design the framework Game Frame (Dignan, 2011). The Game Frame allows the designer to look at any behavioural game from the top down, understand its essential parts and see how they together make up a game. In this paper, Dignans Game Frame is used as a structure to describe the situation. This structure needs to be filled with information based on our research. However, to design how the game is played and the available tools for the players, one needs to know what kind of behaviour that is intended (outcome). Before designing how it is played, what currently inhibits the intended behaviour (the obstacles) were investigated from the survey results. The characteristics of these obstacles are then categorised in terms of lack of ability or motivation with Dr. Foggs behavioural model to investigate what kinds of mechanics that will be most efficient to promote the new behaviour. We now take each element of the Dignans frame to explain the overall gamification framework for our system. The Objective and Activity The objectives of this recommended gamified framework will be to encourage employee innovation at the workplace, improve the intrinsic motivation of the employee in alignment with the organizational objectives and to put in place a more robust performance feedback system. Reinforce good habits and real-time recognition and rewards. Recognize achievement publicly or give real rewards in the discount coupons. The main activities of the game will involve entering logs, giving feedback to peers and/or submitting ideas apart from setting custom goals. The Player Profile Based on the results that we obtained using our research, an attempt was made to create a profile for players involved in the system i.e. Indian employees. Since curiosity, status, Independence and social contact proved to be the most important indicators, certain inferences were drawn about the behavior of Indian Employees: Peer recognition and appreciation by fellow employees were significant Learning and development of new skills acts as a powerful motivator Employees remain driven if given the freedom to decide their own goals and pace to achieve those goals Team activities or tasks that involved the organization as a whole generates a lot of interest . Outcomes The last frame in Dignans game frame is the outcomes that are generated along the way of the game. The short-term outcomes should primarily be to get individual feedback on everyday activities at work. The long-term outcomes are to get a clearer picture of the career progress, improve employee morale through feedback. The outcomes of the game are to receive immediate individual feedback about the organizational impact of their contributions and to visualize the career progress. Defining the Feedback Cycle A significant feedback would be in the form of the community-like feature where employees can give feedback on each others personal goal statuses. The motivational factor will be increased by community-driven feedback and intangible rewards. These rewards should be in terms of in-game currency, and badges for reaching a certain personal achievement. One important part of the competence model is that the employees estimate their own performance. In terms of the feedback, this means that the employees need to estimate the value of their own performances in this system as well. Hence, when logging an activity, the employee needs to estimate how valuable that particular action is. Defining Resources and Skills Resources are the drivers of game using which a player moves forward within a game. The resources in the stock based platform for ideas is the virtual currency that players are allotted to buy/sell. Since the currency allotted to players is limited, players must ensure that they allocate it judiciously for ideas that they think will work best. In case of the Gamified feedback system, resources are the badges and points that act as motivators and used to display appreciation for ones efforts. Skills are specialized abilities one that puts to use in a behavioral game and can be categorized as physical, mental and social. Our gamified set up requires players to use their mental skills for generation of ideas and continuous learning and social skills that help individuals get their ideas to be popular and well traded. Triggers Certain activities work very well as triggers. For example simple activities like sending notifications to employees that tell him of his weekly performance in a domain vis-Ã  -vis another employee who is working in a similar domain could act a trigger for the employee .Notifications could also tell the employee of his weekly performance over his/her last weeks performance .The direct comparison is such cases could help employees set the pace for the rest of the week. Transparency Should an employees performance be revealed to other employees? It is a question that needs serious consideration. Often employees do not like the comparison that comes with the sharing of another employees progress and such comparisons could prove to be fatal. An example would be a gamification system based on leader boards employed by Disney for its laundry workers. The real time sharing of information about a workers performance and the continuous comparisons hampered employee performance and created a sense of nervousness amongst employees. On the other hand sharing information is an integral part of the feedback mechanism that allows one to comment and receive feedback on ones progress.A possible solution to the problem would be to let the employee decide by giving him the choice to reveal his/her personal information to whomsoever they want. System Limitations The suggested gamification system has its own strengths and weaknesses. One of the most obvious thing that needs to be ensured is long term engagement. Gamified setups are designed to achieve both short term and long term objectives and therefore needs to be continuously developed and maintained to ensure that players dont get bored. Emphasis must lie on increasing ability of the players and changing the motivational elements within the structure which involves bringing in new game elements and tweaking existing game mechanics Another limitation of a stock market like setup for Ideas is that there comes a time when stocks might be traded due to their association with people and not with ideas. There is an inherent danger of the system becoming a personality driven platform rather than a platform being idea driven. The other danger which has already been mentioned is that of a player getting too involved in the game and restricting his concerns to achieving a higher stock price for the ideas selected by him/her and not the ones that can bring a change. Finally there is the question of participation. Games require voluntary participation from all its players. A platform meant merely for ideas that does not fall within the purview of an employees personal responsibility may not encourage players to voluntarily participate. Employees may however be encouraged by their superiors to part of such a set up but this runs the risk of an employee engaging in the system with not much interest. Any social game requires participation and lack of interest to participate can prove detrimental to the setup. Ideas of System Future Potential and Further Development Even if the suggested game layer attempts to promote each activity by adding motivational elements, a big focus on increased ability has permeated the selection and design of the game mechanics. To achieve a greater impact, organizational elements at the workplace need to be included in the system so that in-game rewards have a clear connection to the consultants career. One step in that direction would be to incorporate projects as part of the game layer. That would allow log entries to be linked to specific project entities and the connection between the system and what the consultant actually do will be clearer (instituting a more relevant feedback loop). It would also create a good way for project leaders and management to give feedback. The down side, and the main reason that it is not proposed, is that it would bring an additional dimension, raising the commitment and time needed to use the system. There is also great potential in adding team based mechanics into the system. These could be project based teams or made up teams. There are many examples showing that the social component in team-based activities is a powerful way of affecting behavior. Dedication takes time but enables more ways to create relevant feedback loops, awards more strongly connected to the consultants professional situation, in-game currency that can be spent in various ways, team-based structure and challenges etc. It is all a question how deep the gamification system is allowed to permeate through the organisation. Another important aspect that needs to be considered before the implementation of a gamified system is to identify how it will impact the skill level of employees. Employee skills can be classified into -a) Core skills i.e. those skills that all employees in the organization are expected to have, b)Unique skills i.e. skills that are unique to an individual and c)Future skills i.e. skills that an employee would like to have in the future. A gamified set up works best in situations where employees can put to use their core skills to be part of a team-based activity for the greater organizational good or in situations where individuals can develop future skills as part of their personal responsibility. While it is imperative that organizations look closely towards data, employee behavior and organizational culture to create a gamification structure that can best support its objectives; it must take steps to ensure that an employee remains motivated to fulfill his responsibilities and does not get lost in the game.

Biopure Case Study Essay

The key issue is to determine when Oxyglobin should be introduced to the market without jeopardizing Hemopure’s potential and how it should be marketed. In addressing the issue, the following were considered: a sensitivity analysis for potential consumption of different price series, associated revenues and costs, and gross profit from different distribution methods. It is recommended that Biopure: 1. Introduce Oxyglobin immediately at a price of $100 to veterinarians. 2. Have an independent sales force distribute the product to maximize profits. 3. Advertise Oxyglobin in both veterinarian journals and trade shows. 4. Establish a successful brand to launch Hemopure in the future. 5. Oxyglobin should be advertised Based on other Massachusetts companies’ initiatives that have not gotten FDA approval in the last few years, it is safe to assume that it is a possibility not to get the approval or to be given the approval rather late as it happened to Baxter. Further, the potential dip in the stock price if Hemopure were rejected can be avoided if the company acts quickly and takes advantage of a market that currently has no competition: the animal blood substitute market. Obtaining market share is critical now that Biopure’s Oxyglobin has been approved. Biopure has a chance to be the first player to enter this market and recover its research and development costs within two years. Even when Biopure was primarily focused on developing a human blood substitute, the opportunistic development and later approval of Oxyglobin, an animal blood substitute, is a valuable opportunity that has to be considered. Exhibits A and B place potential demand (1995) at 3.9 million units for noncritical cases and 0.35 million units for critical ones. Further, Exhibit C shows the probability of consumption in units after factoring in the probability that veterinarians and pet owners would try Oxyglobin at different price series. The table shows that at $100 a unit, Oxyglobin would be used in 81% of critical cases and in 28% of noncritical cases. Hemopure, the human blood substitute, was only about to enter the third phase of the FDA clinical trials. Only because Oxyglobin and Hemopure are almost identical in physical properties and appearance, it does not mean that they cannot be priced differently. There are currently different medical products and services for humans and animals that are differently priced. Exhibit 8 from the case shows that very few veterinarian procedures are priced over $100. In contrast, a human blood transfusion is priced above $1500 without insurance according to the Houston Memorial Hospital. Hemopure’s market consists of people who lose blood in large quantities like in accidents, gunshots. And and aging population (double of what it is today by 2030) in need of Red Blood Cells to treat certain conditions like chronic anemia and acute blood loss. Launching Oxyglobin at a low price would not necessarily create an unrealistic price expectation for Hemopure because human health care is far more expensive than animal care. Additionally, the emerging and growing necessity for blood substitutes will yield great demand in the following years which will translate to higher selling prices for Biopure, all things equal. Despite the fact that Baxter International launched the first human blood substitute, HemAssist (presumably priced between $600 and $800), Baxter International’s and Northfield Laboratories’ blood substitutes rely on outdated human blood as a source of hemoglobin which is more expensive than Biopure’s raw materials (bovine blood) at $1.50 a unit. Moreover, their products need to be frozen until used, while Biopure’s products are shelf-stable at room temperature. This makes Biopure’s products more advantageous because buyers can save money on refrigeration costs as the company makes a higher profit because of their raw material’s lower price. In terms of production, Biopure has capacity to produce only one product at a time, namely, an annual capacity of 300,000 units of Oxyglobin or 150,000 units of Hemopure or some linear combination of the two. On the other hand, Baxter has a production capacity of 1,000,000 Northfield’s capacity is at 10,000 units per year, which is considerably less than Biopure. According to Exhibit D, potential demand for Oxyglobin alone priced at $100 is 1.3 million. Biopure does not have any competition but cannot supply that level of output presently, which would potentially raise prices as demand skyrockets once the product is introduced in the market. Biopure conducted two surveys that showed customers’ willingness to try the product at a higher price depends on the gravity of the emergency. Exhibit E shows that by selling the product at $100 a unit, $137 million can be generated in revenue, which is more than the revenue that can be obtained when selling it at any other price. This has to do with the probability of consumption and its correlation to the gravity of pets situations in general. Veterinarians have expressed their frustration with current animal blood distribution. Biopure has two options distribution options: National-Regional-Local and Independent Sales Force. Comparing distribution costs from Exhibits F and G, it is clear that going for the independent sales force approach Biopure can more than reduce costs by half. Distributing the product (at $100 a unit) with the NRL option would cost around $41 million as opposed to $18 million with independent sales distribution. Exhibits H and I show that the highest gross profit attainable is $120 million when using an independent sales force and pricing Oxyglobin at $100 a unit for veterinarians. These and all exhibits show that Biopure should launch Oxyglobin immediately and recoup the $200 million developing costs in only two years.

Computerisation of Banks

CHAPTER ONE INTRODUCTION 1. BACKGROUND OF THE STUDY. The world as a global village has become so computerized that the use of computers is inevitable therefore makes them very important in all aspect of human life especially on the accounting field. Accounting system is a procedure that is designed by an organization for capturing all financial events and data in an organization. An accounting system after capturing and gathering all events and activities has the ability to process them and communicate them to interested parties for decision making. Financial institutions in many countries were so much concerned about the switch from manual to computerized accounting system. It must however, be emphasized that manual accounting systems has not been eliminated completely but reliance and dependency on them has been reduced drastically due to the emergence of computerized accounting systems. While many financial institutions responded quickly to the use of computers in accounting systems, others still face difficulties in adapting to these computerized systems of accounting. Most organizations have resorted to the use of computers in their accounting systems because of the inherent accuracy and processing speed of this automated accounting system. They also have resorted to it because of the efficiency which leads to higher profitability. It is obvious that this computerized accounting system has led to the reduction of time; cost and quick generation of reports since one no longer have to wait a whole day to get a report. Although the emergence of this system comes with a number of benefits, it still has got some problems associated with it. One inherent problem with this new system of accounting is the high cost of operations. Day in and day out, computers that become obsolete need to be replaced or upgraded to meet acceptable standards. In addition, this new system has brought about computer crimes. For example, the Equity Funding Corporation Scandal in the USA is probably one of the most outrageous frauds that have been committed with the assistance of the computer. Total estimated misappropriation as a result of computer crimes in the United States America seems to be in the region of U. S 35 million. These cost associated with computerized accounting system have prompted decision makers in financial institutions to do careful analysis of their accounting system and its loopholes before making a choice of a system which will suite them best. One thing that has also made the use of computers a delight is the less need for visual editing because of the ability of the computer to perform many editing steps by having programmed controls incorporated in the computer program. Recently, the allocation of resources or quota in banks for embarking on projects has been made easy due to the discovery of Swedish Grid Accounting System. This accounting system which was developed by Swedish Research Council maintains a Grid wide view of the resources consumed by its members. 1. 2 STATEMENT OF PROBLEM Despite the availability of computers at Ecobank, clients still queue at the bank hall and the probability of Tellers to make mistakes is high. Customers still queue in order to withdraw monies from their accounts due to power failure despite the ATM facility available to them. This also applies to those who have access to the ATM’s but still issue out cheques. Another major problem that the bank faces is the poor network system. Customers sometimes make payments into accounts of other branches and takes days for the amounts to reflects in that accounts. This research at the end will find solutions to the problems above and appropriate mechanism to be applied at the right time to encourage the effective and efficient use of computers available to Ecobank. 1. 3 RESEARCH QUESTIONS The study attempts to find answers to the following questions: ? What are the various hardware products available at Ecobank? ? What are the various software products available at Ecobank? ? To what extent has Ecobank used computers in their banking operations? 1. OBJECTIVES OF THE STUDY ? To get managements opinion on the concept of using computers in accounting systems. ? To make known to all some of the problems linked with the computerization of accounting systems in Ecobank, Adum. ? To find out how over the years problems associated with this system have been solved. ? To discover the impact that the use of computers in accountin g systems have had on the operations of Ecobank, Adum. 1. 5 SIGNIFICANCE OF THE STUDY This study aims at: ? Solving some of the problems caused by the computerization of accounting systems in these financial institutions. Discovering how the computerization of accounting system has helped these financial institutions in their operations. ? Highlighting changes in a specific accounting system which has enhanced the flow of work at the bank. ? Providing researchers, banks, policy makers, students and lectures who offer I. T related courses find this material useful in appraising their syllabus. 1. 6 SCOPE AND LIMITATIONS OF THE STUDY The research work was centered on Ecobank, Adum branch. The following are the limitations of the study; ? There was no financial and logistical allocation of resources needed to carry out the entire research. As a result, this study was restricted to only a handful of financial institutions here in Kumasi with Ecobank as the case study. ? interviews were made only in some selected financial institutions which have their accounting systems computerized ? Time was another constraint as the research had to combine the research with lectures. 1. 7 CHAPTER ORGANIZATION The chapter one has to do with the introduction of the study and consists of the background of the study, problem statement, the objective of the study, research questions, significance of the study and the scope and limitations of the study. The second chapter reviews the available literature of the study. Chapter three deals with research design, population of the study, sample and sampling technique, data collection and data analysis. Chapter four covers the presentation and analysis of the study as well as the discussion of the research findings. The final chapter covers the summary of the research, conclusions drawn from the findings and recommendations made. CHAPTER TWO LITERATURE REVIEW 2. 1INTRODUCTION An accounting system consists of the business, documents, records, equipment, policies and procedures use to record transactions and events that affect an entity’s financial performance and its financial status. A good accounting system should be capable of meeting the requirements and needs of the financial institution for which it is designed. As business grows its transactions also grow and the firm looks for ways to speed up the accounting process by streamlining its accounting system hence the use of computers. There are many accounting tasks such as invoicing, payroll and bookkeeping, which involve the processing of large amounts of numerical data. Such routine transaction processing is a substantial cost burden on organizations and the desire to reduce these costs provides motivation for the early introduction of computer systems. The development of minicomputers in 1963 allowed medium-sized organizations to begin using computers for accounting tasks. The introduction of business microcomputer in 1979 extended the use of computers to the accounting function of smaller organizations. 2. 2 ACCOUNTING SYSYTEMS Several scholars in the field of accountancy have expressed their views with respect to the whole idea of the computerization of accounting system. In his study on the automation of accounting practice Strangster (1992) examined the factors that affect accounting information and concluded that the accounting environment, technological change and the availability of resources are amongst the most significant variables influencing accounting automation. To meet these needs and to satisfy the fiduciary responsibility of management, Accountants prepare a single set of general purpose-financial statements and reports. These statements are expected to present objective, unambiguous and complete economic facts of the existence and operation of the enterprise. This is what accounting reports generated from a computerized system would expect to portray, hence the act of report generations itself must be easy and not cumbersome. (Koerber K. (1992) P8) describes accounting systems as the field that designs and implements the system of records – Keeping that meets all the informational, processing and retrieval needs of different types of accountants within an organization. He emphasized that, an important segment of accounting system s Electronic Data Processing (EDP). He described further that before the advent of computers, all recordings were done manually. Hilton (1994) regards the accounting system as procedures, personnel and computers used to accumulate and store financial data in the organizational part which are the costing accounting system, management accounting system and financial accounting system. According to Bagranoff (1996) the computer’s ability to handle an organization’s routine bookkeeping has led to a growing emphasis on managerial accounting. Accountants freed from Bookkeeping tasks are now concentrating on the design of systems, the developments of budgets and recommendation of future managerial actions in a variety of operational areas. Increased in computerization of accounting system affects auditors as well, they are finding their jobs to be quiet different today due to increasing reliance on generalized audit software and other Computer Assisted Audit Techniques (CAAT). These tools allow auditors to examine computer output and processed more efficiently. In addition, traditional accounting firms, whose incomes used to be largely generated by audit and tax auditor are new helping clients design and implement computerized accounting information systems, hence the effects of computerization are an important area of study in accounting information system. 2. 3 COMPUTERIZED HISTORY OF GHANAIAN BANKS Over time, computerization has increased in importance in Ghanaian banks. Traditionally, banks have always sought media through which they would serve their clients more cost-effectively as well as increase the utility to their clientele. Their main concern has been to serve clients more conveniently, and in the process increase profits and competitiveness. Computers have been used extensively in banking for many years to advance agenda of banks. In Ghana, the earliest forms of electronic and communications technologies used were mainly office automation devices. Telephones, telex and facsimile were employed to speed up and make more efficient, the process of servicing clients. For decades, they remained the main information and communication technologies used for transacting bank business. Later in the 1980s, as competition intensified and the personal computer (PC) got proletarian, Ghanaian banks begun to use them in back-office operations and later tellers used them to service clients. Advancements in computer technology saw the banks networking their branches and operations thereby making the one-branch philosophy a reality. Barclays Bank and Standard Chartered Bank pioneered this very important electronic novelty and later Ecobank also started using computers in their operations, which changed the banking landscape in the country. Arguably, the most revolutionary electronic innovation in this country and the world over has been the ATM. In Ghana, banks with ATM offerings have them networked and this has increased their utility to customers. The Trust Bank, in 1995 installed the first ATM. Not long after, most of the major banks began their ATM networks at competitive positions. Ghana Commercial Bank started its ATM offering in 2001 in collaboration with Agricultural Development Bank. Five (5) banks currently operate ATMs in Ghana. The ATM has been the most successful delivery medium for consumer banking in this county. Customers consider it as important in their choice of banks, and banks that delayed the implementation of their ATM systems, have suffered irreparably. ATMs have been able to entrench the one-branch philosophy in this county, by being networked, so people do not necessarily have to go to their branch to do some banking. Another industrial innovation in Ghanaian banking is the various electronic cards, which the banks have developed over the years. The first major cash card is a product of Social Security Bank, now Soceite Generale SSB, introduced in May 1997. Their card, ‘Sika Card’ is a value card, onto which a cash amount is electronically loaded. In the earlier part of year 2001 Standard Chartered Bank launched the first ever debit card in this country. Its functions have recently been integrated with the customers’ ATM cards, which have increased its availability to the public since a separate application process is not needed to access it. A consortium of three (3) banks (Ecobank, Cal Merchant Bank and The Trust Bank) introduced a further development in electronic cards in November 2001, called ‘E-Card’. This card is online in real time, so anytime a client uses the card, or changes occur in their account balance, their card automatically reflects the change. Though ATMs have enjoyed great success because of their great utility, it has been recognized that it is possible for banks to improve their competitive stance and profitability by providing their clients with even more convenience. Once again computerization was what saved the day, making it possible for home and office banking services to become a reality. In Ghana, some banks started to offer PC banking services, mainly to corporate clients. The banks provide the customers with the proprietary software, which they use to access their bank accounts, sometimes via the World Wide Web (WWW). This is on a more limited scale though, as it has been targeted largely at corporate clients. Ghana Commercial Bank, Ecobank, Standard Charted Bank and Barclays Bank and Stanbic Bank are the main banks known to offer PC banking services. Banks have recognized the internet as representing an opportunity to increase profits and their competitiveness. Currently, no bank is offering internet banking (internet-banking) in Ghana, but some have well laid plans to start. Ecobank, Standard Charted Bank and Barclays Bank, also have plans for doing so in the not-too-distant future. Telephone banking, has also taken a big leap with its convenience and time. Barclays Bank launched its telephone banking services in August 28, 2002. SSB Bank also launched its â€Å"Sikatel† or â€Å"SSB Call Centre† (telephone banking) in September 19, 2002. The services available with this system are ascertaining credible information about the bank’s products, the customers’ complaints, bank statements and cheque book request and any other complaints and inquiry. The introduction of E-Zwich is another innovation in the country. E- Zwich is the brand name for the National Switch by Bank of Ghana, under the new Universal Electronic Payments (UEPS) technology which would ensure that all commercial banks, rural banks and savings and loans institutions in Ghana implemented a common payment platform and biometric Smartcard. To make this technology really feasible, the Bank of Ghana [BOG] (Ghana’s central bank) has issued a directive that all banks linked their ATMs & Point of Sale (POS) terminals to the National Switch, the E-Zwich by March 31, 2008. Banks with existing switches are expected to upgrade them to make them compatible with the National Switch by July 1, 2008 while banks without switches/ATMs / POS terminals are expected to integrate their payment terminals directly into the National Switch or through a E-Zwich compatible switch. GUIDELINES FOR THE OPERATION SOME COMPUTERIZED SYSTEM BY BANK OF GHANA. 1. The Bank of Ghana’s responsibility with regard to platforms for Automated Teller Machines (ATMs) and Electronic Funds Transfer at Point of Sale Systems (EFTPOS) is to ensure an appropriate legal and regulatory environment, competitive market and high standards for cards, ATMs and ATM platforms. The Bank of Ghana (The Bank) shall also ensure that suppliers have the technical and financial capacity to deliver and support their systems. 2. In granting permission for the setting up of a platform and/or its operation, the Bank shall be guided by the need for an orderly development of the payment system. The following conditions shall apply: i. The provision of ATM and EFTPOS services shall be limited to banks and consortiums of banks and other corporate bodies; ii. The card technology must be ISO 8583 and EMV compliant while the platform/ATM system should be able to support different card types including smart cards, ATM cards, common credit and debit cards such as VISA, Mastercard, Europay, American Express, Diners Club etc. ii. Platforms must be interoperable with international ATM and EFTPOS networks operated by companies with international reputation. To satisfy this requirement, the switching companies must be operating in North America or Europe. iv. Banks applying for a domestic platform must meet the following requirements with regards to the number of banks, ATMs and the networking of a bank’s branches. ( a) More than four banks, minimum of 20 ATMs and 50% of the branches of each bank networked. (b) Four banks, minimum of 30 ATMs and 50% of the branches of each bank networked. c) Three banks, minimum of 50 ATMs and 50% of the branches of each bank networked PAYMENT SYSTEM DEVELOPMENT PLANS Plans are far advanced for the introduction of cheque codeline clearing and truncation system. This system would decentralise the capture of cheque MICR code-lines and cheque images at the point of receipt of the cheques by the banks. The banks will then sent the electronic files of the code-lines and the images to BOG for clearing and settlement. This will enable the truncation of cheques at the point of economic deposit and the use of cheque images for mandate verification. It is expected to free resources like labour and reduce costs generally for cheques clearing. New regulations and relevant laws would have to be enacted to support the new cheque clearing environment. In addition to the above system, an Automated clearing House (ACH) would be introduced to handle bulk electronic credits and debits and thereby speed up the clearing of funds within the system. The SWIFT software messaging and communication systems will be harnessed to support cheque truncation and the ACH. Furthermore, new policies are being drafted with respect to electronic banking, card-based payments (e-money and debit cards) and the oversight function responsibilities of the central bank thereof. 2. 4 PROFILES ON ECOBANK Ecobank is an independent Regional Banking Group in Ghana and other parts of West and Central Africa providing wholesale and retail banking services to its customers. Established in 1985, Ecobank has grown into a network of over four hundred and fifty branches with offices in twenty- two countries including Ghana. The governance structure within the Ecobank group is such that the parent company acts as a â€Å"strategic architect† with limited involvement in operational management and decision making at subsidiaries level. In Ecobank, operational decision making is individualized and maintained at a level as close as possible to required action and customers. 2. 4. 1 Ownership/Branches Ecobank’s shares is presently held by more than six thousands (6000) private and institutional shareholders throughout Ghana and other parts of world. The company’s authorized capital is U. S $ 1250000000 ordinary shares of 0. 125 each. Ecobank has four hundred and fifty (450) branches with offices in twenty-two (22) countries including Ghana. 2. 4. 2 Workforce Ecobank Ghana Limited has close to a thousand professionals that is made up of management, branch managers, security personnel’s and other staff. In terms of gender diversity, forty (40) percent of its employees are female and the balance being male employees. 2. 4. 3 Mission Statement Ecobank is committed to enforcing management standards and policies in areas of ethics, anti- money laundering, conflict of interest and co-operate governance because it believes it enhances it shareholders value. 2. 4. 4 Vision Ecobank hopes to explore the potentials offered by the internet as an efficient distribution and communication channels for delivering the service provided by its network of branches and offices. 2. 4. 5 Customers Ecobank now boast of an estimated thirty thousand clients which includes governmental organizations, private organizations and individual accounts holders. . 4. 6 Products and Services ? Current accounts ? Savings accounts ? Cards ? Deposit accounts ? Personal loans ? Car and motor loan ? Business loan ? Bills for collections ? Transfer and payments ? Western union money transfer ? Call accounts 2. 5 THE CONCEPTION OF COMPUTERS IN ACCOUNTING SYSTEM MANAGEMENT DECISION The whole idea of the use of computer in accounting systems cannot be over emphasi zed without talking about the fact that it is based primarily upon management’s decisions normally made up of board of chairman, heads of departments and IT Specialist. These people having seen the need for the uses of computers convince the staff and all and Sundry on the use of computer. This is done having taken factual consideration of its negative effects. The decision taken by management was done as a means of increasing productivity and ascertainment of rapid information at any particular point in time as well. 2. 6Hardware Used At Ecobank 2. 6. 1 Mainframe computers The mainframe computer a high-level computer designed for the most intensive computational tasks. Mainframe computers are often shared by multiple users connected to the computer via terminals. The most powerful mainframes, called supercomputers, perform highly complex and time-consuming computations and are used heavily in both pure and applied research by scientists, large businesses, and the military. 2. 6. 2 Micro computers The microcomputer is the common among all computers. It is designed to fit on a desktop. However, it is not as powerful or as fast as the mainframe computer and has a smaller memory size. These computers were proposed by service of National Cash Registry (NCR) whose main functions is to assemble and supply computers and accessories to Ecobank and other financial institutions in Ghana. The computerization process began 1998 at Ring Road Central branch with an evaluation of the needs of the service bureau to the bank on the type of computers that will be needed to ensure quick and efficient service aimed at meeting the company needs, this was only done after the contract between the client company and service bureau had been signed. The bank used these computers upon expert advice received from these service providers though sometimes they could also bring out their own specification. 2. 7 SOFTWARES USED AT ECOBANK Ecobank borrows its software known as the Grab software form City Bank; they later adopted different software’s including, Tally, Aptra Hawk, Pips and sparrow. Each of the software’s performs different functions. The more sophisticated ones like Aptra, the Hawk and Sparrow are computer software used by the Automated Teller Machine (ATM), whereas the software Pips deals with micro processing which is engaged in cheques related activities. 2. 7. 1Introduction of flex-cube mechanism The activities of banking at Ecobank for example has been improved further with the introduction of flex-cube mechanism software which has provided all needs or almost all in respect of the banking work in areas such as ? Providing good reports and feedback; Storing large data leading to improved performance; and ? Providing central database software where activities were monitored to ensure efficiency and effectiveness. 2. 8 THE GENERAL PERCEPTION ON THE USE OF COMPUTERS The perception of the general use of computers in Ecobank when critically looked at can categorically be seen from the view point of employees and customers since computers influence their activities. Taking the manufacturing sector for example wher e over a thousand different jobs were o be undertaken by different employees before a particular process, now with the introduction of computers all these several jobs can be undertaken by the mere press of a button where something starts to build. The computer has been rendering thousand employees jobless thereby bringing tension and fear within that industry. But for customers of Ecobank it was like a prayer being answered, a long awaited miracle, where all their troubles have just come to an end. They were very pleased with such an innovation as long waiting and cumbersome procedures involved in the depositing and withdrawal as well as other banking and non-banking duties, will have been solved. This however confirms the old wise saying that ‘one man’s meat is another’s poison’. 2. 8. 1Perception Of workers on the use of Computers at Ecobank The whole idea of the fear of unemployment which was established in the previous topic discussed was no exception from that which was going through the minds of Ecobank staff who were working on manual till the introduction of these computers. In fact, the change over to the use of computers was met with serious resistance from the staff working at that time for the some old perception that they will be laid off â€Å"Change, they say, is painful but once adopted goes a long way to really workout for good whosoever is involved’. According to Ecobank staff, about three hundred (300) of the workers at Ecobank were deployed upon an exercise undertaken by Ecobank known as the Manpower Labour Rationalization Programme (MLRP). Here computerization was seen as the main reason for the exercise after which management budgeted for the cost improving and training each and every staff member left behind to have total knowledge in computer. Those members of staff who were left had to accept the change and were encouraged and educated on the use of computers to relieve them of very hectic activities which the machine could undertake on their behalf to make them relax after a long days work. The computer was finally received fully with employee cooperation such that the ratio of employee to computer is close to one to one and an average of two to one. The employees confess that the use of the computer has boosted their confidence and happens to relieve their physical as well as mental demand with respect their job. 2. 9 THE CHANGEOVER TO COMPUTERS-SOME SPECIFIC SYSTEMS/TRANSACTIONS The drift from the manual to the computerized accounting systems as pursued by financial institutions has been that of solving problems and creating problems. Some of the replace manual systems and everything that goes with them are enumerated below. 2. 9. 1 Account Opening With the manual system there was the use of the ledger cards which were on its own a hectic thing to use as cards could get missing at any particular point in time, the serious aspect was that when ones card was not seen then it is like there is absolutely no record about that account not even mentioning the balance of that account. But with computerization, there are regular points out of various account and other things, which are stored in the computer in other words, there is the hardcopy and the softcopy making tangibility of records available. Also with the use of computers so many accounts can be opened as possible as there is no much work involved due to the computerization of accounting systems. 2. 9. 2 Counting Of Money Gone were days where the hand was at the mercy of money that needed to be counted, whether large or small. Now the introduction of these money-counting machines has replace the counting of money by hand by which the former seen to be faster and hence speeds up work resulting in less queues in banks especially. Other institutions, insurance companies and financial service providers also use it. 2. 9. 3 Withdrawals The manual system resulted in the spending of more hours at banks as a result of long queues to withdraw money especially on paydays of government workers. This however, was very frustrating to the customers. The use of ATM especially to pay workers has reduced drastically this king of inconveniencies hence leading to fast payments of workers. With the use of a card where the name of the holder are programmed and put into the computer, with the help of a specially diskettes, the ATM however helps in giving cash, statements of accounts and instant balance that speeds up the process of payments. Other cards such as credit card, monde card, e-card, visa card, sikatel card all exists to make access to money easier and convenient. 2. 10 CHECKING OF ACCOUNT BALANCE These are easily checked by the use of computer irrespective of the branch due to the networking of systems available 2. 10. 1 Balancing Of Accounts The manual system was that of very hectic work as every account will have to be balanced by an accounting personnel before the day ends which sometimes eats late into the night, but with computerization balancing of accounts are done within minutes as the computer does everything with the correct accounting package in place. This is known as the self-balancing of accounts where no one really is involved. Journals are opened or written, profit and loss accounts are prepared by the machine. This invariably reduces the number of people working at the financial institution. 2. 11 INTERNATIONAL TRANSACTION This is normally done with certain requirements in place. The bank should have an affiliated bank in the country of transaction. Every link should have been cleared and terms understood by the bank being affiliated to. With computerization there is the use of the swift system, which takes place on remittance; Ecobank for example has an affiliated bank called the City Bank which deals with such transactions outside Ghana. This has seriously reduced the mailing system which was the style of the manual system where the post was used which could take months to complete a very simple transaction. Hard copies will have to be received through the mail, which sought to confirm that the transaction has taken place. In the course and zeal to computerized the following advantage and disadvantages were brought to light. 2. 11. 1 Advantages ? Increase in profitability ? Improved workout put 2. 11. 2 Disadvantages ? Power failure causes inconvenience to staff and customers. ? Redundancy due to computerization, Ecobank undertook one, which known as the labours rationalization programme. ? Computerization cannot be practiced everywhere or places where there is no electricity. Some of the branches that are not yet computerized. 2. 12 THE GLOBAL PHENOMENON-NEW DEVELOPMENTS With the current move to information technology in the part of the globe, there is a higher intensity in the use of computer where they are seen to do much of the work to be carried out. Much however needs to be desired as financial sections like auditing among others are still more evidence with the use of books and receipts which are required on hard copies for auditing purposes, this however makes total dependency on computer not very whole. In existence is the Computer Assisted Audit Technique (CAAT), which uses the computer as the main tool in the process of auditing, this technique given time will drastically minimize the use of hard copies such as foolscap sheets, and books etc. With the existence of the ATM card, e-card, e switch, master card, credit card, monde card and other mechanisms that limit the handling of physical cash, The other mechanism that limit the handling of physical cash the world is poised to enter into a realm where one will be able to undertake a 24hr banking transaction such as cheque withdrawals, international transaction processing of draft etc. ther financial services can also have the sale of shares; bonds done on a 24hr basis. Closing periods of the foreseeable future will gradually be extended to a time that will make financial institutions to undertake multiple shifts such as day shifts and night shifts. These only will be made possible with the use of computers that will be ready to run on a 24hr service to its customers. CHAPTER THREE METHODOLOGY This chapter discusses the research techniques and methods employed in collecting data for the area of study. . 1RESEARCH DESIGN The type of research conducted is exploratory. This is where research is conducted into a research problem or issues were there are very few or no earlier studies to which we can refer for information. The aim of this type of study is to look for patterns, ideas or hypotheses. 3. 2POPULATION OF THE STUDY In order to achieve the purpose and objectives of this research work, the following functional areas were identified. ? Management ? Finance(Accounts Section) ? Information Technology(I. T. ) department All staff of the above mentioned areas in Ecobank formed the population of the study. 3. 3SAMPLE SIZE AND SAMPLING PROCEDURE The researcher used simple random sample technique to select twenty (20) respondents. Nine (9) members of staff were selected from the Account section, two (2) from the IT department and five (3) from the management team. Those chosen were people the researcher believes could provide the right and needed data for the study. 3. 4DATA COLLECTION METHOD Due to the nature of the study, questionnaires were administered to the management and staff of Ecobank Kumasi branch as well as interview. Observation was also used by the researcher in collecting data. The following are the details of the methods used; 3. 4. 1Questionnaires The basic means of collecting data for the study was through questionnaires. Twenty (20) copies of well – structured questionnaires were distributed to the target population. Each respondent was given a copy. The respondents were given one week to answer the questions after which they were collected. Questionnaires were made in such a way that it was so easy to understand by the respondents. 3. 4. 2 Observations and Enquiry The researcher observed that the answers provided by some of the respondents revealed additional information which was not provided in the questionnaires. The distribution of questionnaires directly to respondents also offered the researcher the opportunity to talk to some of the respondents and to elicit relevant information. 3. 4. 3Interview The one- to –one method, also known as the face-to –face type was used. This was concluded with the finance managers, to accounting personnel’s as well as the IT Managers of Ecobank who in one way or the other makes use of computers in their field of work. The interview was undertaken using a semi – structured form of questions concerning the whole idea of the impact of computerization of accounting systems on the operations of Ecobank. The use of the interview approach especially allowed for maximum flexibility and paved the way for the interviewee to really reflect the use of computers in accounting systems. The method yielded greater responses and brought out higher quality information that would not have come to light. On the other hand information coming from staffs reveals that Ecobank recorded about three hundred deployment rate of its personnel as a result of computerization. 3. 4. 4 Secondary Data These were gathered from Ecobank’s Annual Report, previous research works as well as library materials. 3. 5 DATA ANALYSIS The data collected were analyzed using the descriptive statistics approach. The answers to the questions were sorted out tabulated and analyzed using percentages. The data analysis in chapter four reflects the Fourteen (14) questionnaires out of the twenty questionnaires (20) administered to the Ecobank Adum Branch Kumasi as well as interviews and observations made by the researcher. CHAPTER FOUR Data Analysis and Result In this chapter, data collected through the administration of questionnaires at Ecobank has been analyzed into tables of absolute figures and corresponding percentages. Twenty (20) questionnaires, each containing thirteen (13) questions were administered. Fourteen (14) were completed and returned giving a response rate of 70%. Table 1 Rate of Response |Subject Group |Number of respondents |Percentage (%) | |Management |3 |21. 4% | |Information Technology |2 |14. 3% | |Account staff |9 |64. % | |Total |14 |100% | Source: Field survey data May 2009 Chart 1 [pic] From the table and the chart above, three (3) were received from management personnel, representing 21. 4%, two (2) from the Information Technology Department representing 14. 3% and remaining fifteen (9) were recovered from the Account section representing 64. 3%. This was enough for the research study. Table 2 Computerization of accounting system. Response |Frequency |Percentage (%) | |Yes |14 |14 | |No |- |- | |Total |14 |100 | Source: Field survey data May 2009 From table 2, fourteen (14) representing 100% stated that they have fully computerized the Accounting system. Concerning what prompted the project, answers received from respondents were to enable them satisfy their customers with their services. With respect to the major problems encountered in the computerization of accounting system, the response is shown in table 2 Table 3 Problems encountered on computerization of accounting systems. Responses | Number of Respondents |Percentage (%) | |High cost of Training |7 |50 | |Lack of experience |4 |28. 6 | |Delay in production |3 |21. | |Total |14 |100 | Source: Field survey data May 2009 Chart 2 [pic] Table 3 and chart 2 depicts that seven (7) of the respondents representing 50% were of the view that the cost involved in the training of staff to meet the new technology is high. Four (4) of the respondents representing 28. 6% also claimed that the staff lacked experience in the use of computer techno logy. The final, which is delay in production which represents 21. 4% were also of the view that production after the computerization process delays. Table 4 workload after computerization |Responses |Respondents |Percentages (%) | |Increase |2 |14. 3 | |Decrease |9 |64. | |Normal |3 |21. 4 | |Total |14 |100 | Source: Field survey data May 2009. Chart 3 [pic] From table 4 and chart 3, two (2) of the respondents, which represent 14. % stated that the workload after computerization process in the bank has decreased as a result of computerization. Nine (9) of the respondents representing 64. 3% were of the view that the work load of the bank has decreased. The final groups of people were also of the view that the workload after computerization is normal that is there is either increase or decrease in the workload after the introduction of computers. With respect to special accounting package in use, the responses are shown in table 5. Table 5 Accounting package Responses | Number of Respo ndents |Percentage (%) | |Yes | 14 | 100 | |No | – | – | |Total | 14 | 100% | Source: Field survey data May 2009 From table 4 all the fourteen (14) respondents stated that there is a special accounting package in use and gave the name as Flex Cube. It was stated that it helps in storing data and providing good report. Lastly with respect to what staffs like about the manual system that the computerized accounting system could not provide, the respondents gave the view that the manual system has no capital cost involved in processing data and that the cost of maintenance is low as compared to the computerized system. The researcher asked whether there would be a total computerized accounting system in other branches in the country. The response is shown in table 4. 6 Table 6 Total computerized accounting system | Respondents | Respondents | Percentage (%) | |Yes |10 |71. 4 | |No |4 |28. | |Total |14 |100(%) | Source: Field survey data May 2009 Chart 3 [pic] From table 5, ten (10) of the respondents which represents 71. 4%, stated that there will be a total computerized accounting system in the next five to ten years to come. Four (4) out of the fourteen respondents representing 28. % stated that there can not be a fully computerized accounting system in other branches because of lack of adequate power supply in the country. THE IMPACT OF COMPUTERIZATION ON ACCOUNTING SYSTEMS From the interview conducted with the management of Ecobank, these were the responses gathered concerning the impact of computerization on accounting systems; Management were of the view that , the whole concept of the use of computers has been that of great delight for both benefactors and end users thus customers and staff of the financial institution involved respectively. Though initially for staff it was met with great resistance as it was seen to cause unemployment generally, but this has finally been accepted as working tool of which they have expressed their satisfaction in its works or activities so far. It was also revealed that customers received the new move with all joy, as they believed that less time was to be spent in the banking activities. It was made known that the use of computers received both approval and criticism. In much the same way, one can truly say that now the impact of computerization is seriously being felt in the banking activities such as fast service delivery, up to date and accurate database leading to quality results. The impact can also be looked at from the area of the transactions being undertaken by each company, the time taken to complete a transaction, the quality of account and report presentation, meeting needs of customers. Though the positive impact has been looked at, there is the need to also look at the negative aspect of computerization. Management made known the negative aspect through the interview conducted that, the cost element involved in maintaining the computers, delays by servers leading to a halt in the banking activities, training of personnel is also costly, modern software’s and the purchase of standby generators cannot be overlooked. IMPROVING THE POSITIVE EFFECTS An interview conducted with the Information Technology manager of Ecobank, Adum branch revealed that, it is important for anything that produces good reports and results to be improved upon to ensure further advancement of its effects on anything in general. Some of the ways of improving the positive effects of the computerization were made available as have been enumerated below. First of all, the introduction of new technology to build upon the existing ones is an area which must be brought in to reduce the negative effects of computerization. On the side of customer’s, the financial institution will have to make delivery swifter with more and more innovations being put into place for example where the ATM will be placed at vantage points in and out of the city, modes of withdrawals such as the mondex card, e-card and e-zwich. Any other form of credit card or master card should also be encouraged among clients, such that there should come a time where one can check his account even from the house on any normal phone. New technology will however mean that obsolete software’s being used is to be exchanged with newly advanced ones to bring out the real effects of computerization. Additional codes will have to be identified to ensure areas of extension of the computerization process. Further more, once computerization is helpful, the institution is seeking to spread its use within the financial institution, where each of the branches would be connected through a more recallable networking system. CHAPTER FIVE SUMMARY, CONCLUSIONS AND RECOMMENDATION SUMMARY The computerization of accounting system has really come to stay for which further developments are expected in some few years time such the Automated Teller Machine (ATM) van. Manual accounting systems has not been eliminated completely but reliance and dependency on them has been reduced drastically due to the emergence of computerized accounting systems. While many financial institutions responded quickly to the use of computers in accounting systems, others still face difficulties in adopting computerized systems of accounting. Most organizations have resorted to the use of computers in their accounting systems because of the inherent accuracy and processing speed of this automated accounting system. . There is generally a calm atmosphere in financial institutions since the whole idea of computerization has now been accepted and is seen as causing higher returns for the Staff and management of Ecobank. The computerization system has brought about an ease on the hectic and tedious work formerly done manually by financial institutions. Paper work has considerably declined but not completely wiped out for the sake of auditing purpose and other reasons. The computerization of accounting system is setting the pace for other non-financial institutions to even see the need to computerize their accounting system in their financial departments, thereby taking a global turn. The activities of certain viruses such as car are not felt much as they are all dealt with by the manufactures whereas others cannot be easily noticed on time hence disrupting activities. Backup systems are therefore kept by these financial institutions to help mitigate future problems that are likely to emerge incase computers are infected with viruses and all important documents corrupted or crashed. Ecobank has been able to build up a backup system at Accra which stores all of its information which is retrievable upon any loss of data from any computerized branch. Upon misplacing ones ATM card the only way out is to re-apply for a card at a cost, which will be charged to the account of the customer. That not much information exists with respect to the computerization of accounting system in general let alone on financial institutions. Not much problems are being faced in the use of computers for accounting work as such allowing work to go on smoothly despite certain hitches here and there. In other to satisfy customers of Ecobank, 100% of the respondent states that Ecobank branch at Adum has computerized its systems fully. 71. % stated that there will be a total computerization of their accounting systems in the next five to ten years. This can be possible if there is adequate power supply in the country. 64. 3% stated that Workload in the bank has decreased as a result of computerization. 100% also that Ecobank has a special accounting package in use called Flex Cube. This helps in storing data and provides good report. On problems encountere d on computerization of accounting systems 50% of the respondents stated that cost of training of personnel or staff was high as compared to the manual system, whereas 28. % stated that staff also lacks experience and the rest stated that there is a delay in production. It is also emphasized that the cost of maintenance is high as compared to the manual system of operation. Finally the impact of the computerization of accounting system is seen more on its benefits that are yielding fastest information leading to quick decision making than on its negative effects which is basically the cost of acquisition of the machines and deployments of staff among others. From the research findings, CONCLUSIONS The study revealed the main forms of hardware being used by Ecobank in their operations. These include the mainframe and the micro computers. On the other hand, some of the software also used by Ecobank includes the Tally, the Aptra the Hawk and the Pips. The more sophisticated ones which include the Aptra, the Hawk and the Sparrow are computer software used by the Automated Teller Machine (ATM). A pip on the other hand is a software that deals with the micro processing of cheque related activities. Upon the research conducted, it came to light that, the whole concept of computers has been of great delight for both benefactors and end users being customers and staff of the financial institution involved respectively. The introduction of computerized accounting systems on the operation of Ecobank has enhance fast service delivery, up to date and accurate database leading to quality results hence satisfying their customers. Computers are used in financial institutions in general day to day gaining recognition with respect to what it is able to do and what problems it is able to solve. The issue has caused the whole financial sector to aim at the ultimate i. e. the use of computers in its activities. But an organization must now face the practical problem of streamlining and speeding up the asic accounting system so that the accounting department can keep pace with the rapid flow of transaction in the modern businesses. Even though there are problems to be addressed, the computerized accounting system is cherished by all users in the accounts department of these financial institutions who would like to cling to the computers than to go back to those hectic days of the big books of the manual system. Though it caused some level of discomfort such as causing about 35% deployment at Ecobank on the whole it has been a profitable venture . The impact of the computerization of accounting systems on the operations of Ecobank is a never-ending story due to frequent technological developments that keep occurring within short periods of time. RECOMMENDATIONS 1. Upon the interview conducted and responses from questionnaires received, I would want to make the following recommendation for serious consideration: 2. Technology should be more advanced in solving the problems in situations where customers will have to re-apply for the ATM card due to missing pin number or forgetting it. . Staff computer skills should be upgraded frequently as new development on technology keep on springing up to be able to meet current trends in the market. 4. There should be the formation of committee’s on the I. T sections of these financial institution that will monitor the market in the areas of new innovations that are bound to arise in the future coming up in the financial industry for them to study it and see how best they can adopt and implement it in the heat of competitions existing in the market. 5. ATM machine should be placed at strategic points within selected areas which will enhance its influence in the work of financial institutions . in doing so constant repairs and in filling the machine sufficiently with physical cash should be done frequently to ensure smooth operations. 6. Scholars, authors, and others should be encouraged in the writing of books, magazines and newsletters on the introduction of computers or automation in financial institutions as almost all the information technology in general as such does not really relate to the topic in discussion. 7. That situations where the ‘server goes down’ should not be left unattended to but that all efforts should be marshaled to ensure that it is very minimal to really experience the true impact of the computerization of accounting system in financial institutions. 8. The public relations departments of all financial institutions should make known to the public by way of advertisement and other sources to really bring out the easiness in using these products, such as the use of the ATM card for savings accounts, cash withdrawals and checking of balance, e-card and monde card for shopping in designated supermarkets throughout the country. . Manufactures should rectify software which is defective in order to ensure continual flow of work output. This however will be made possible when warranties have given, concerning the software among other things 10. There should be routine procedures and schedules for maintenance and repairs of broken down machine to ensure that all the tim es they will be in good condition to deliver in terms of meeting customers’ needs especially in the area of the ATM. DEFINITION OF TERMS ACCOUNTING SYSTEM: The system that provides the information for us in conducting the affairs of the business. CODE HOLE: It referred to as a computing programming term that makes accounting packages easily recognized in the areas where an extension on the software is. COMPUTERIZATION: The process of replacing computers with the manual system hence uses electric means to achieve a stated object or work. COMPUTER: Is a general purpose and automatic electric information processing machine. COST ACCOUNTING: Is a conscious and rational procedure by accounts for accumulating cost (however defined) and relating such cost to specific products or departments for effective management action. FINANCIAL INSTITUTION: Institution that carry out its activities in the form of financial nature. For a examples banks, insurance and financial service providers. FINANCIAL ACCOUNTING: The branch of accounting that is concerned with the recording of transactions using generally accepted accounting principles for a business enterprise other economic unit and with a periodic preparation of various statement. MANAGERIAL ACCOUNTING: The branch of accounting that uses both historical and estimated data in providing information which management uses in conducting daily operations and in planning future operations A-6. PRODUCTIVITY: Is the rate at which a company makes goods which is usually judged in connection with the number of people and the amount of materials necessary to produce the good. SERVICE BUREAU: Is an organization that undertakes to install computers and computerize accounting for financial institutions. I. T. Information technology. NCR: National cash registry – A company that deals mostly in the computerization of institution such as bank, ministries, school etc. ATM: Automated teller machine. CAAT: Computer Assisted Audit Technique, where the computer is used as a tool in the process of undertaking an audit work. LAN: local area networking WAN: Wider area network MLRP: Manpower Labour Rationalization Programme EDP: Electronic Data Processing PC: Personal Computer E Card: Electronic Card APPENDIX QUESTIONNAIRES FOR STAFF AND MANAGEMENT OF ECOBANK TOPIC: THE IMPACT OF COMPUTERIZATION OF ACCOUNTING SYSTEM ON THE OPERATION OF ECOBANK. The purpose of this study is to enable the researcher gather information on the attitude, perception and practice on the computerization of accounting of software in your institution. It is purely academic work therefore all information provided would be treated as such and confidentially. Where answers are provided please tick [ ] as appropriate and where answers were not provided please kindly supply the information. 1. Have you fully computerized your accounting system? Yes [ ] No [ ] If yes, what prompted the project? [ ] Reduce Workload [ ] Increase Productivity [ ] Customer Satisfaction Others Specify†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. Have the entire problem in the financial institution been solved? ] Fully [ ] Partially [ ] Not 3. How long have your accounting system been computerized? [ ] less than 5 years [ ] 6 – 10 years [ ] 11 – 20 years Others specify †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 4. What major problem did you encounter in the computerization of your accounting system? [ ] High cost of training staff [ ] Lack of experience [ ] Delay in production Others †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5. What steps did you take or have been taken to salvage the situation? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. . Was there any staff deployment due to the computerization? [ ] Yes [ ] No If yes, what effect did it have on the institution? [ ] Work overload [ ] over taxation Others †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7. What is the ratio of staff to computer since the introduction of computerization? [ ] 1 : 1 [ ] 2: 1 [ ] 3: 1 Others†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. Is there any special accounting package in use? [ ] Yes [ ] No Which software†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 9. What is the effect f computerized accounting system on your productivity? [ ] High return [ ] Break even [ ] Low return 10. What do you like about the manual system that computerized accounting system could not provide?†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 11. Are you facing any problems in the use of computers for accounting purpose? [ ] Yes [ ] No If yes, in what areas [ ] Obsolescence [ ] Difficulty in retrieving information Others†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2. Can there ever be a totally computerized accounting system in other branches in the country? [ ] Yes [ ] No If yes, how long [ ] 6-10 years [ ]11-15 years [ ] 16-20 years Others†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 13. How do you see the workload after computerization? [ ] Increase [ ] Decrease [ ] Normal Interview questions for the management of Ecobank 1. What is the profile of Ecobank Ghana Limited 2. What is the history behind the computerization of accounting systems in Ecobank 3. Does Ecobank have a fully computerized accounting system? 4. What prompted the introduction of computerized accounting system? 5. What was some of the problems they encounter? 6. What was the attitude of their worker BIBLIOGRAPHY Nsouli, (2002), challenges of the E – banking revolution. Sangster, (2002), business accounting Sangster (1992) strategies for Business Decisions 2nd edition Koerber k. (1992), accounting systems Hilton (1994) cost management accounting 2nd edition Bagronoff (1996) Decision support tools for choosing accounting software Ecobank Annual Report

8 Tips for Students Starting College

With so many options available for college students, knowing how to make wise choices becomes critical for success. These eight tips can help set you up for a strong first-year experience. 1. Goto Class This is number one for a reason. College is an amazing experience, but you cant stay if you fail your courses. Missing class is one of the worst things you can do. Remember: your goal is to graduate. How are you going to do that if you cant even make it to class regularly?​ 2. Participate in Events Early on—Especially During Orientation Lets be honest: not all events aimed at first-year students are super exciting. Tours of the library and silly-sounding mixers may not be your thing. But they connect you to the campus, help you meet people, and prepare you for academic success. So roll your eyes if you must, but go.​ 3. Don't Go Home Every Weekend This can be especially tempting if you have a boyfriend or girlfriend at home or if you live close to your school. But going home every weekend prevents you from connecting with other students, getting comfortable with your campus, and making it your new home.​ 4. Take Risks Do things that are outside of your comfort zone. Never been to a program that explored a certain religion? Never tried a kind of food thats available in the cafeteria? Never introduced yourself to someone from a certain country? Step outside of your comfort zone and take some risks. You went to college to learn new stuff, right?​ 5. Sign Up for a Class You Know Nothing About Just because youre pre-med doesnt mean you cant take a course in astronomy. Expand your horizons and take a subject you never even considered.​ 6. Learn How to Say "No" This may be one of the most challenging skills to learn when youre first in school. But saying yes to everything that sounds fun, interesting, and exciting will lead you to trouble. Your academics will suffer, your time management will be horrible, and youll burn yourself out.​ 7. Ask for Help BeforeIt's Too Late Colleges are generally pretty good places; no one there wants to see you do poorly. If youre struggling in a class, ask your professor for help or go to a tutoring center. If youre having a hard time adjusting, talk to someone in the counseling center. Fixing a smaller problem is almost always easier than fixing a big one.​ 8. Stay on Top of Your Finances and Financial Aid It can be easy to forget that appointment with the Financial Aid Office or that deadline by which you had to submit a simple form. If you let your finances slip, however, you can quickly find yourself in a lot of trouble. Make sure youre sticking with ​your budget throughout the semester and that you always know the status of your financial aid package.